Welcome to the Tarfug FAQ Page! Here you’ll find answers to the most common questions about our products, shipping, returns, customization options, and more. For further assistance, feel free to contact us at [email protected].

🔍 1. General Information

Q1: What does Tarfug offer?

We provide high-quality, print-on-demand products including clothing, footwear, quilt blankets, and home decor. All items are customizable to match your personal style.

Q2: Where are your products made?

We partner with trusted factories in China, Vietnam, and Mexico to ensure the highest quality at the most affordable prices.

Q3: Can I customize my order?

Yes! You can personalize most of our products with your own designs, text, or images. Simply upload your design during the ordering process.

🚚 2. Shipping & Delivery

Q4: Where do you ship to?

We ship worldwide. Delivery times may vary depending on your location.

Q5: How long does shipping take?

  • USA Orders: 12–17 business days (5–7 days for processing + 7–10 days for shipping).

  • International Orders: 15–24 business days (5–7 days for processing + 10–17 days for shipping).

Q6: How much does shipping cost?

  • USA Orders: Flat rate of $6.95.

  • International Orders: Flat rate of $9.95.
    Additional charges may apply for remote areas.

Q7: Can I track my order?

Yes! Once your order is shipped, you will receive an email with a tracking number. You can use this to track your order through our Order Tracking Page.

🔄 3. Returns & Refunds

Q8: What is your return policy?

Since our items are made-to-order, we generally do not accept returns. However, we offer refunds or replacements if:

  • The product is damaged or defective upon arrival.

  • You received the wrong item, size, or design.

Please provide photo proof of the issue within 30 days of delivery.

Q9: How do I request a refund or replacement?

Contact us at [email protected] with your order details and photo proof of the issue. We will review your request and provide assistance promptly.

Q10: Can I cancel my order?

Yes, you can cancel your order within:

  • 24 hours (weekdays) of placing your order.

  • 48 hours (weekends) of placing your order.
    After this period, orders are processed and cancellations are no longer possible.

🎨 4. Customization & Orders

Q11: Can I upload my own design?

Absolutely! During the checkout process, you can upload your images, logos, or text to customize your products.

Q12: Can I change my order after it’s been placed?

Changes can be made within:

  • 24 hours (weekdays) or 48 hours (weekends) of placing your order.
    After this period, orders are sent to production and cannot be modified.

Q13: What file formats are accepted for custom designs?

We accept JPEG, PNG, PDF, and AI files. Ensure your image is high-resolution (at least 300 DPI) for the best print quality.

🔒 5. Payment & Security

Q14: What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.

  • PayPal.

Q15: Is my payment information secure?

Yes! We use SSL encryption to protect your payment details during checkout, ensuring a safe and secure transaction.

📞 6. Contact & Support

Q16: How can I contact customer support?

You can reach us through:

  • Email: [email protected]

  • Phone: +1 (253) 231-6457

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST

Q17: How long does it take to receive a response from customer support?

We strive to respond within 24–48 hours. During peak periods, response times may be slightly longer.

🌏 7. About Tarfug

Q18: Where is Tarfug located?

Our business address is: 3299 N Cajun Way, Hanford, CA 93230, USA. We work with factories in China, Vietnam, and Mexico to provide high-quality products at affordable prices.

Q19: Do you have physical stores?

No, we operate exclusively online to offer the best prices and a wide selection of customizable products.

📈 8. Promotions & Discounts

Q20: Do you offer promotions or discounts?

Yes! We frequently offer special promotions, discounts, and exclusive offers. Follow us on social media or subscribe to our newsletter to stay updated.

Q21: Can I use multiple discount codes?

No, only one discount code can be applied per order unless stated otherwise.

📦 9. Product Quality & Care

Q22: How do I care for my products?

  • Clothing: Wash with cold water on a gentle cycle, air dry, avoid bleach.

  • Quilt Blankets: Machine wash with cold water, tumble dry low.

  • Shoes: Wipe clean with a damp cloth, avoid machine washing.

Q23: What materials are used in your products?

Our products are crafted using premium materials such as cotton, polyester, canvas, and high-quality fabric blends. Details are provided on individual product pages.

📑 10. Policies & Compliance

Q24: Where can I find your policies?

You can view all of our policies on the following pages:

  • Shipping Policy

  • Privacy Policy

  • Returns & Refunds Policy

  • Terms of Service

📣 Didn’t find the answer you were looking for?

Feel free to reach out to us at [email protected] or call us at +1 (253) 231-6457.