At Tarfug, customer satisfaction is our utmost priority. We are committed to ensuring every customer has a positive shopping experience. Please review our policy below to understand how we handle refunds, returns, exchanges, and cancellations.

A. Returns Policy

1. No Returns Policy with Exceptions

Since all our items are made-to-order, we do not accept returns and do not maintain inventory or stock. However, we offer exceptions in the following cases:

  • Damaged or Defective Items:
    If the product is damaged or defective upon arrival, we will issue a replacement or full refund without requiring a return.
    Customers must provide clear photo proof of the issue within 30 days of delivery to be eligible for a refund or replacement.

  • Incorrect Items:
    If you received the wrong item, size, or design due to our error, we will issue a replacement or full refund.
    Customers must provide clear photo proof within 30 days of delivery.

📌 Note: We do not require customers to return the item if they receive an incorrect or defective product.

B. Order Corrections & Cancellations

1. Order Corrections

If you need to make corrections to your order, such as changing the size, design, or shipping address, please contact us within:

  • 24 hours (weekdays) of placing your order.

  • 48 hours (weekends) of placing your order.

After this timeframe, orders are sent to fulfillment centers, and corrections or cancellations are no longer possible.

2. Order Cancellations

You can cancel your order and request a refund if:

  • You contact us within 24 hours (weekdays) or 48 hours (weekends) of placing your order.

  • After this timeframe, orders are sent into production, and cancellations are no longer possible.

📧 To cancel your order, email us at: [email protected] with your order details.

C. Refund Policy

1. Eligibility for Refunds

We offer refunds under the following circumstances:

  • Damaged or Defective Items:
    If your item arrives damaged or defective, you are eligible for a replacement or full refund without needing to return the item.
    To qualify, please provide photo proof of the issue within 30 days of delivery (as shown by the tracking website and your shipping label).

  • Late Delivery or Missing Orders:

    • Standard shipping typically takes 12–17 business days depending on the destination.

    • If your order has not arrived after 45 days, you may request a 50% refund.

    • If your order is still undelivered after 60 days, we will issue a full refund or send a replacement free of charge.

2. Exclusions

We do not offer refunds for:

  • Customer errors, such as selecting the wrong size, design, or color, or providing incorrect shipping information.

  • Shipping costs (non-refundable).

  • Change of mind or incorrect selections made by the customer.

3. Refund Processing

  • Refunds are processed to the original payment method within 5–7 business days after approval.

  • Accepted payment methods for refunds include:

    • Credit/Debit Cards (Visa, MasterCard, etc.)

    • PayPal

    • Other original payment methods used during purchase.

4. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider, as it may take additional time for the refund to be posted.

  3. If the issue persists, email us at [email protected] for further assistance.

D. Exchanges & Replacements

1. Eligibility for Exchanges

  • Replacements are offered only for defective or damaged items.

  • Requests must be made within 30 days of delivery, as confirmed by the tracking website.

2. How to Request an Exchange

To request an exchange, email us at [email protected] with:

  • Your order details.

  • Clear photo proof of the issue.

3. Exchange Process

  • Once approved, a replacement will be sent promptly at no additional cost.

  • There is no need to return the defective or incorrect item.

4. Exclusions

We do not offer exchanges for:

  • Customer errors, such as incorrect selection of sizes, designs, or colors.

  • Requests due to change of mind or personal preferences.

5. Processing Time for Replacements

  • Replacement requests will be processed within 3–5 business days after receiving all required information.

E. Important Notes

1. No Refunds for Customer Errors

We do not offer refunds or exchanges for reasons such as:

  • Change of mind.

  • Incorrect size selection.

  • Incorrect shipping information provided by the customer.

Please ensure you review the product details and size chart carefully before placing an order.

2. Check Product Descriptions

Before placing an order, please review the product description and size chart carefully to ensure accurate selection.

3. Inspect Your Order Upon Delivery

We recommend customers inspect their packages upon delivery.
If you notice any issues, such as damage or missing items, please notify us within 48 hours of receipt.

4. Customer Responsibility for Shipping Details

Customers are responsible for providing accurate shipping details during checkout.

If an order is delivered to an incorrect address due to a customer input error, we are unable to issue refunds or replacements.

F. How We Handle Disputes

If a dispute is opened through PayPal or a credit card provider, we encourage customers to contact us first to resolve the issue directly. We are committed to working with customers to find a fair resolution.

G. Contact Information

If you have any questions, concerns, or need support regarding your order, please reach out to us:

  • Email: [email protected]

  • Business Address: 3299 N Cajun Way, Hanford, CA 93230, USA

  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM PST